In order to join an FX company as a Customer Support Representative, you need to possess excellent communication and people skills allowing efficient problem solving. It is also significant to be multilingual, patient and able to multi-task and work under pressure.
The main Customer Support responsibilities are supporting clients through Live Chat, emails and over the phone with issues relating to account opening, backoffice, technical errors, financial products and services.
You should be familiar with:
- MT4 and MT5 platforms
- MT4 and MT5 manager
- CRM system
- Products and Services the company offers
- On-boarding requirements